Gentrack's billing and customer management solution, Gentrack Velocity, is designed specifically for energy retailers and network companies, water utility companies and telcos. Developed for ease of implementation and low cost of ownership, it is proven in regulated and competitive markets and has over 40 sites around the world including Australia, New Zealand, Asia, the Pacific Islands and USA.

Utilities Work Smarter with Gentrack Velocity

Designed to assist utility companies to WORK SMARTER, Gentrack Velocity integrates comprehensive business process management tools for customer acquisition with powerful meter data management and interval billing capabilities.

Gentrack Velocity enables users to touch a single customer centric interface for the delivery of customer service, data management, revenue management and billing activities. Gentrack is scalable and benchmarked to bill a consumer base in excess of 3 million consumers, billing multiple fuels, non-energy products and locations where required.

A proven solution

Gentrack Velocity is used by new entrant energy Retailers, established global utility players, Network companies/Distributors and water service providers, and is known for its flexibility and ability to automate key billing and customer management activities.

Built around Gentrack’s core strength in utility billing and meter data management, Gentrack Velocity offers an enterprise solution designed to streamline a utility companies meter-to-cash revenue cycle.

Gentrack Solutions

• Billing - Mass Market; TOU/Interval; Network Billing; Water (inc waste and sewerage)
• Meter Data Management - Full support for Advanced Metering initiatives
• Credit and Collections - customer payment arrangements and receipting capabilities
• Customer Relationship Management  - CRM, customer acquisition, service request and works order management
• Meter Asset Management - meter asset tracking and management
• Enterprise Integration - Business Process Management engines and data exchange tools.

Highly configurable

Gentrack Velocity meets developing and expanding markets needs by enabling utilities to easily configure complex rate structures or contracts via its highly flexible, user friendly tariff building tool. Its comprehensive, automated online data validation and workflow processing features for service request and customer management, maximise billing efficiencies and minimise cost to serve.

Database and operating system independent 

To provide customers with complete flexibility, Gentrack Velocity is proven on both Oracle and MS SQL Server platforms. Customers also have the choice of operating systems, with Gentrack Velocity supporting Sun Solaris UNIX, HP Tru64, Linux Advanced Server, MS Windows and IBM AIX. 

Strong support expertise

Gentrack Velocity is supported by a dedicated team of utility industry professionals with over a decade of experience in implementing billing and customer management systems on-time and within budget.